Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.  You must also contact customerservice@trinitystamps.com to get a return authorization prior to shipping or returning any item for refund or exchange. DO NOT SHIP ITEMS BACK FOR REFUND OR EXCHANGE WITHOUT AN APPROVAL. We will accept returns on items unused, unopened in it's original packaging within 10 business days from the date the order leaves our warehouse. We do recommend you return your package with some sort of tracking and/or insurance.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a store credit will be applied to your account.

Sale items (if applicable)

Only regular priced items may be refunded, last chance or permanent sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@trinitystamps.com.

Shipping

To return your product please contact customerservice@trinitystamps.com to receive an RMA number and return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a traceable shipping service and/or purchasing shipping insurance on your return shipment.